What’s in this policy?

This policy explains what information we collect when you use Citispotter Limited (referred to in this policy as “we” “us” or “Citispotter”) sites, services, mobile applications, products, and content (“Services”). It also has information about how we store, use, transfer, and delete that information. Transparency is one of our core values which is why we want you to be clear about what this Policy covers.

What is Citispotter’s business model?

Citispotter offers a free service and paid services. To make money, we encourage the users of our free service to upgrade to one of our paid services. We don’t help third parties to advertise their products to you. We also do not—and will not—sell your information.

What Information does Citispotter collect about me?

When you interact with our Site, Software, and/or Services, we collect information that could be used to identify you (“Personal Data”). Some of the information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

Collection of information and how we use it

Citispotter doesn’t generate revenue from advertising on any of the services we provide to you so the data we collect is not used to advertise to you. The collection of your data is solely done to make Citispotter work as well as it can and to continually improve Citispotter services.

We collect information about how you use our network to make sure that Citispotter works to its full capability and give you the best experience we can provide. We collect information that you give us (such as email addresses to get in contact with you if you’ve given consent) as well as information about how you use our services (such as how long you spend on a page/website.) This information includes your IP address and information about the device you use to access our services such as; the type of device, browser type and screen resolution.

We use this information to:

• Provide, test, improve and promote Citispotter services
• Fight abuse, spam and keep your account safe and secure
• Create Aggregate, non-identifiable information about how you and other users use Citispotter services

 

Information provided when creating account

When you sign up for or use our Services, you voluntarily give us certain Personal Data, including:

• Your username, email address, and contact and language preferences. If you log into Citispotter with a social networking credential, such as with your Facebook or Google account, we will ask permission to access basic information from that account, such as your name and email address. You can stop sharing that information with us at any time by removing Citispotter’s access to that account.
• Your payment information, if you are a paying customer. This is required to complete a commercial transaction on the Site. We use this information to enable and fulfill your transaction. If you choose to use PayPal® to finalize and pay for your order, you will provide your credit.

Other Information we collect

We collect this information as you use the Site, Software, and/or Services:

• User Content. This consists of all text, documents, or other content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Services and/or Software.
• Names of user contacts (if you are using the Citispotter Keyboard). The Citispotter Keyboard may request or obtain access to the names of your contacts on your device. This access helps the Citispotter Keyboard recognize when you are typing names so it can make appropriate suggestions (for example, if you misspell a name).

Automatically collected Information

Certain data about the devices you use to connect with Citispotter and your use of the Site, Software, and/or Services are automatically logged in our systems, including:

• Location information. This is the geographic area where you use your computer and mobile devices (as indicated by an Internet Protocol (IP) address or similar identifier) when interacting with our Site, Software, and/or Services.
• Log data. As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our Site, Software, and/or Services and record it in log files. This log data may include IP address, browser type and settings, date and time of use, information about browser configuration, language preferences, and cookie data.
• Usage information. This is information about the Citispotter Site, Software, and/or Services you use and how you use them. We may also obtain data from our third-party partners and service providers to analyze how users use our Site, Software, and/or Services. For example, we will know how many users access a specific page on the Site and which links they clicked on. We use this aggregated information to better understand and optimize the Site.
• Device information. This is data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using Citispotter Software.
• Cookies. Data obtained from cookies is described in the “Does Citispotter use cookies?” section and in our Cookie Policy.

Information collected from other sources

We may collect information about you from third parties, such as marketing partners and researchers, where they are legally allowed to share your Information with us. We may combine the Information we receive from other sources with Information we collect from you (or your device) and use it as described in this Privacy Policy.

How does Citispotter use my Information?

We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:

• To help us provide and administer our Site, Software, and/or Services, authenticate users for security purposes, provide personalized user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Site, Software, and/or Services.
• To communicate with you about your use of our Site, Software, and/or Services, product announcements, and software updates, as well as respond to your requests for assistance, including providing account verification support if you’re having difficulty accessing your account.
• To send you direct marketing emails and special offers about Citispotter, from which you can unsubscribe at any time. For more information, please see the section titled, “Will Citispotter send me emails?” If you are located in the European Economic Area (EEA), we will only send you marketing information if you consent to us doing so at the time you create your account or any point thereafter.
• To display User Content associated with your account and make sure it is available to you when you use our Services.
• To provide human proofreading services for users who submit User Content in connection with this specific service.
• To calculate aggregate statistics on the number of unique devices using our Site, Software, and/or Services, and to detect and prevent fraud and misuse of those.

Does Citispotter review User Content?

As a rule, Citispotter employees do not monitor or view your User Content stored in or transferred through our Site, Software, and/or Services, but it may be viewed if we believe the Terms of Service have been violated and confirmation is required, if we need to do so to respond to your requests for support, if we otherwise determine that we have an obligation to review it as described in the Terms of Service, or to improve our algorithms as described in the User Content section of our Terms of Service. In addition, if you request our human proofreading services, our proofreaders may also read the User Content you submit for this specific service, as necessary to perform our contract with you and for our legitimate business interests. Finally, your Information may be viewed where necessary to protect the rights, property, or personal safety of Citispotter and its users, or to comply with our legal obligations, such as responding to warrants, court orders, or other legal processes.

 

How does Citispotter use my Information?

We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:

• To help us provide and administer our Site, Software, and/or Services, authenticate users for security purposes, provide personalized user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Site, Software, and/or Services.
• To communicate with you about your use of our Site, Software, and/or Services, product announcements, and software updates, as well as respond to your requests for assistance, including providing account verification support if you’re having difficulty accessing your account.
• To send you direct marketing emails and special offers about Citispotter, from which you can unsubscribe at any time. For more information, please see the section titled, “Will Citispotter send me emails?” If you are located in the European Economic Area (EEA), we will only send you marketing information if you consent to us doing so at the time you create your account or any point thereafter.
• To display User Content associated with your account and make sure it is available to you when you use our Services.
• To provide human proofreading services for users who submit User Content in connection with this specific service.
• To calculate aggregate statistics on the number of unique devices using our Site, Software, and/or Services, and to detect and prevent fraud and misuse of those.

Does Citispotter review User Content?

As a rule, Citispotter employees do not monitor or view your User Content stored in or transferred through our Site, Software, and/or Services, but it may be viewed if we believe the Terms of Service have been violated and confirmation is required, if we need to do so to respond to your requests for support, if we otherwise determine that we have an obligation to review it as described in the Terms of Service, or to improve our algorithms as described in the User Content section of our Terms of Service. In addition, if you request our human proofreading services, our proofreaders may also read the User Content you submit for this specific service, as necessary to perform our contract with you and for our legitimate business interests. Finally, your Information may be viewed where necessary to protect the rights, property, or personal safety of Citispotter and its users, or to comply with our legal obligations, such as responding to warrants, court orders, or other legal processes.

If you choose to sign up or authenticate/link your Citispotter account with a third party service (such as Twitter, Google or Facebook) we may collect information associated with the third-party account such as your friend lists or followers. We will never post or publish to any connected third-party account without your consent.

Does Citispotter sell or rent my Personal Data?

No, Citispotter does not sell or rent your Personal Data.

Do we disclose user information to third parties that advertise?

We do not. Citispotter does not transfer and/or sell information about you to third parties for the purpose of facilitating or providing advertising on third party platforms.

In some circumstances we may share your information with third parties such as:

• With your consent
• To a service provider or partner who meets our data protection standards
• With academic or non profit researchers, with aggregation, anonymisation or pseudonymisation.
• When we have a good faith belief it is required by law
• When we have a good faith belied that doing so will help prevent harm to someone

In the event that your information is shared in response to a legal process, we will give you sufficient notice in order to challenge it (for example by seeking court intervention), unless the law prohibits it or we believe giving notice will endanger others. All requests for user information that we believe to be improper will be objected.

Does Citispotter collect information from children?

Unless your Citispotter account is part of a Citispotter for Education (also known as edu@citispotter) license, Citispotter does not knowingly collect personal information from children under the age of 13. If we determine we have collected personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through the Site, Service, and/or Software. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site, Service, and/or Software without their permission.

Storage of the data we collect

Citispotter uses third-party vendors and hosting partners, such as google, for software, networking, storage and hardware and related technology we need to run Citispotter services. There are two types of logs which we use; server logs and event logs. Our servers record every request made when someone visits our site (like most other internet companies)

Third Party Embeds

Citispotter often uses content hosted on other sites (such as articles and videos from news publications). This content is not hosted on Citispotter and therefore these files send data back to the hosted site as if you were visiting that site directly. Citispotter cannot control the data or what is done with the data collected from third parties in these cases, therefore third party embeds on Citispotter services are not covered by this policy. They are covered by the privacy policy of the third party site or service.

Embeds may request your personal information through forms (for example: they may ask for your email address). In choosing to give your personal information to a third party, the third party may the information provided as explained above. This privacy policy does not cover what third parties do with the information you choose to provide them so please ensure you have read and understand the third party’s privacy policy prior to submitting any personal information through a third party form.

If you embed a form that allows submission of personal information by users on any of Citispotter’s services you must provide a link to a Privacy Policy stating, clearly why you intend to use the information collected and how you will use the user information. In the event that you do not provide a link to a Privacy Policy with the information requested above, the post containing the embedded form may be removed or further action may be taken on your account (such as suspension or removal of your account.)

Data Storage

Citispotter uses third-party vendors and hosting partners, such as Google, for hardware, software, networking, storage, and related technology needed to run Citispotter. By using Citispotter Services, you authorise Citispotter to transfer, store, and use your information in the United States and any other country where we operate.

Tracking & Cookies

We use browser cookies and similar technologies to recognise you when you return to our Services. We use them in various ways, for example to log you in, remember your preferences (such as default language), help us understand how people use Citispotter and personalise content and other information.

Some third-party services that we use to provide the Citispotter Service, such as Google Analytics, may place their own cookies in your browser. This Privacy Policy covers use of cookies by Citispotter only and not the use of cookies by third parties.

Modifying or Deleting Your Personal Information

If you have a Citispotter account, you can access and modify your personal information, or delete your account here.

We may keep residual copies of your information for a brief period to protect from malicious or accidental destruction. Be aware that, once your account is deleted the action is irreversible and your information and content will be unrecoverable after that time. When required by law, Citispotter may preserve and maintain copies of your information.

Data Security

Please take reasonable measure to ensure your account is secured as, although we use encryption (HTTPS/SSL) to protect data transmitted to and from our site, its important to note that data transmission over the Internet is never 100% secure. You use the Service at your own risk, and you’re responsible for taking reasonable measures to secure your account.

Business Transfers

In the event that Citispotter is involved in a merger, acquisition, bankruptcy, reorganisation or sale of assets such that your information would be transferred or become subject to a different privacy policy, we will notify you in advance so you can opt out of any such new policy by deleting your account before transfer.

Emails from Citispotter

You can opt out of non-administrative emails such as our newsletters, notifications and marketing materials in the settings panel here. Occasionally we will send you transactional emails regarding your account, changes to our services and new policies which cant be opted out of.

We receive information when you interact with our emails (such as opening and clicking on links). We will never send you an email asking you for your account information (such as passwords). If you receive an email requesting such information, please contact as us as soon as possible so we can investigate.

Changes to this Policy

Citispotter may update this Policy at any point and will notify you of changes to this policy before they come into action. The most current version of the policy will always be here and we will archive former versions of the policy here.

Statement of Data Protection

Processing Activity

Citispotter collects and stores personal information about its users to customise their reading experience and enable personalised distribution of content in relation to the interests of users. Citispotter shares minimal data with its service providers.

Purpose of Processing

• Provide, test, promote, and improve Citispotter services
• Gather usage statistics of services
• Gather usage statistics of services
• Fight spam, fraud, and other abuse of services

Our Legal Bases for processing data

In order to provide our services, Citispotter collects and stores personal data about its users on the legal basis of consent given when you create an account and agree to the Privacy Policy.

Citispotter also pursues its legitimate interests by collecting minimal data of logged out users to provide the services, as outlined above.

Where Citispotter collects and stores personal data about non-users, it does so under performance of contract obligations with users who use the services to publish content on web sites hosted by Citispotter. In such cases, users authoring such content containing personal data of third parties are responsible for that content. Citispotter will consider related complaints in compliance with the General Data Protection Regulation’s rights of the data subject, as well as rights of expression and access to information.

Categories of Personal Data Collected

Logged out users

• Reading history
• IP address
• Browser information

Logged in users

• Username
• Display name
• Bio
• Email address (non-public)
• Session activity (security)
• Linked social media accounts (optional)
• IP address
• Browser information
• Reading history
• Network interactions (comments, people or entities followed, etc.)
• Comments and responses

Categories of Recipients

Citispotter shares personal data with third-party processors although this is kept to a minimum and solely shared for the purpose of providing Citispotter Services. The processors offer at least the same level of data protection set out in this document. This following categories of recipients are included:

• Hosting, Storage, & Other Infrastructure
• Security
• Analytics
• Communication & Support

Embedded Content

Citispotter often uses content hosted on other sites (third-party embeds) which may collect and store personal data. This content is not hosted on Citispotter, therefore third party embeds on Citispotter services are not covered by this policy, but by the policies of the third-party sites or services.

Cross-border Transfers

Citispotter is hosted in the United States. In the use of Citispotter Services, you authorise Citispotter to transfer, store, and use your information in the United States and any other country where we operate. Where your data is disclosed to our processors, it is subject by contract to at least the same level of data protection as that set out in this statement.

Retention of Personal Data

Citispotter keeps personal data associated with your up until deletion it’s deletion. You can delete your account at any time which will delete all of your personal information. Upon deletion your account will be unrecoverable in our system after a period of fourteen days. It may take several additional days for your personal data to be de-indexed from search engines, depending on those search engines’ practices, over which Citispotter may have limited or no control.

Data Subject Rights

1. If you’ve signed up for a Citispotter account you can request a copy of your information by contacting privacy@upcopy.ai
2. You may correct information associated with your account from the Settings page.
3. You may withdraw consent by deleting your account on the Settings page. This will erase your personal information completely within 14 days (except to the extent Citispotter is prevented by law from deleting your information).
4. You may object at any time to the use of your personal data by contacting privacy@Citispotter.ai If your complaint relates to alleged misuse of your personal data by a third party, it may result in suspension of that post or account in keeping with relevant law, public interest, our contractual obligations, and the rights of expression and access to information of others.
5. You may at any time lodge a complaint regarding the processing of your personal data by Citispotter with the Supervisory Authority of your EU member state.

Contact Information

114 High Street, Cranfield, Bedfordshire, MK43 0DG, United Kingdom